Shipping and returns
Shipping Policy
At Real Formulas, we aim to provide a seamless shopping experience with reliable and fast delivery.
Processing Time:
All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or holidays.
Shipping Rates & Delivery Times:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
Shipping rates are calculated at checkout based on your location and selected shipping method.
International Shipping:
We currently ship worldwide! Delivery times for international orders may vary depending on the destination. International customers are responsible for any customs duties or taxes.
Returns & Exchanges
We want you to be fully satisfied with your purchase. If you are not completely happy with your order, we’re here to help.
Return Policy:
- You may return most items within 30 days of receiving your order for a full refund or exchange.
- Items must be in their original, unused condition with tags attached and in the original packaging.
How to Initiate a Return:
To start a return or exchange, contact our customer service team at [Insert contact email]. Provide your order number and reason for the return, and we will guide you through the process.
Refunds:
Once we receive your returned item, it will be inspected, and we will notify you about the status of your refund. Approved refunds will be processed to your original payment method within 5-7 business days.
Non-Returnable Items:
For health and hygiene reasons, certain items (such as opened supplements or perishable goods) are non-returnable. Please review product descriptions for any return restrictions.
Exchanges:
If you need a different product, size, or variation, simply let us know, and we will be happy to process an exchange.
For further inquiries, don’t hesitate to reach out to our support team. Your satisfaction is our priority!